Privacy Policy
1. About this privacy policy
This Privacy Policy explains how DarMisk collects, uses, stores and protects personal information when you use:
- the DarMisk mobile app
- the DarMisk website
- online ordering
- delivery and collection
- loyalty features
- customer accounts
- restaurant communications
- and related services
2. Information we may collect
Account information: name, email address, phone number, password credentials in protected form and account preferences.
Order information: products ordered, order value, delivery or collection choice, order history, special instructions and loyalty activity.
Delivery information: delivery address, saved addresses, delivery instructions and location information where you choose to provide it.
Payment information may be handled by a third-party payment provider. We may receive limited details such as:
- payment status
- transaction reference
- card type
- last four digits of a card
3. App and device information
We may collect device type, operating system, app version, IP address, approximate technical location, app activity, and error and diagnostic information. We may also keep records of support requests, contact forms and customer service communications.
4. How we use your information
We may use personal information to:
- create and manage your account
- process orders and take payments
- arrange collection or delivery
- provide order updates and customer support
- operate the loyalty programme
- send password recovery verification codes
- prevent fraud and misuse
- improve the app and maintain security
- comply with legal obligations
5. Location information
If you allow location access, the app may use your location to identify nearby restaurant locations, help you select a restaurant, provide directions, determine delivery availability and improve address selection.
You can control location permissions through your device settings.
6. Notifications
If you enable notifications, we may send order confirmation, preparation, delivery and collection updates, loyalty updates, rating requests and account or security notifications.
Marketing notifications are only sent where permitted and according to your communication preferences.
7. Loyalty information
Where you participate in the DarMisk loyalty programme, we may record qualifying orders, reward progress, redeemed rewards and reward history. This information is linked to your account so your loyalty progress can be maintained.
8. Ratings
After an eligible completed order, we may ask you to submit a star rating. We may store the rating, the related order and the date submitted.
9. How we share information
We may share information where necessary with trusted service providers, including:
- payment processors
- hosting providers
- delivery technology providers
- SMS/OTP providers
- email and analytics providers
- customer support and technical service providers
10. DamaNova
DamaNova may provide software development, hosting, technical support or platform services used by the DarMisk app. Where DamaNova processes customer information on behalf of DarMisk, appropriate data-processing arrangements are in place defining each party’s responsibilities.
11. Legal basis for processing
Where UK data protection law applies, personal data may be processed because it is necessary to fulfil your order or provide the service, to comply with a legal obligation, for a legitimate business interest, or because you have provided consent where consent is required.
12. Data retention
We keep personal information only for as long as reasonably necessary for providing the service, maintaining order and transaction records, accounting and tax requirements, resolving disputes, security and legal obligations.
13. Security
We use reasonable technical and organisational measures to protect personal information, which may include:
- encrypted communications
- restricted access
- secure authentication and password hashing
- monitoring and logging
- secure third-party payment processing
14. Your rights
Depending on applicable law, you may have rights to:
- request access to your personal information
- request correction or deletion
- restrict or object to certain processing
- request data portability
- withdraw consent where processing is based on consent
15. Marketing
Where we send marketing communications, you may opt out using notification preferences, unsubscribe options, account settings or by contacting us. Transactional messages relating to an active order or account security may still be sent.
16. Children
The DarMisk service is intended for users who are permitted to place food orders and make payments under applicable law. We do not knowingly seek to collect unnecessary personal information from children.
17. Third-party services
The app may contain links to maps, payment providers, external websites, delivery services, social media or other third-party services. Their own privacy policies apply when you use those services.
18. Contact us
For privacy questions or requests, contact DarMisk Grill, 199 Lisburn Rd, Belfast BT9 7EJ — +44 7916 207644. Where applicable, you may also contact the UK Information Commissioner’s Office regarding data protection concerns.