Terms & Conditions

1. About DarMisk

These Terms & Conditions apply when you use the DarMisk mobile application, website, online ordering services, loyalty programme, and related digital services.

DarMisk Grill provides food ordering, collection, delivery, restaurant information, promotions, loyalty features, and related services through the DarMisk platform.

By creating an account, placing an order, or otherwise using the DarMisk app, you agree to these Terms & Conditions.

2. Your account

You may use some parts of the app as a guest. Certain features may require you to create an account.

You are responsible for:

• providing accurate information
• keeping your login details secure
• keeping your contact details up to date
• notifying us if you believe your account has been accessed without permission

3. Ordering

When you submit an order, you are making a request to purchase the selected products. Your order is accepted once it has been confirmed by the restaurant through the app.

Products, prices, availability, preparation times and delivery times may change. If an item becomes unavailable after you place your order, we may contact you to offer:

• a replacement
• an adjustment
• or a refund for the unavailable item

4. Prices and payment

All prices displayed in the app are shown in GBP and include applicable taxes unless stated otherwise.

You must provide a valid payment method when payment is required. Payments may be processed by a third-party payment provider. DarMisk does not necessarily store full payment card information.

Any delivery fees, service charges or other applicable charges will be shown before you confirm your order.

5. Collection and delivery

For collection orders, you are responsible for collecting your order from the selected restaurant. For delivery orders, you must provide an accurate delivery address and appropriate contact information.

Estimated preparation and delivery times are estimates and may be affected by:

• traffic
• weather
• restaurant demand
• driver availability
• or other circumstances outside our reasonable control

6. Food allergies and intolerances

Customers with a food allergy, intolerance, coeliac disease or other dietary requirement should contact the restaurant before ordering.

Although we take reasonable care, food may be prepared in environments where allergens are present. Information shown in the app should not be treated as a guarantee that a product is completely free from a particular allergen.

7. Menu information

We aim to keep descriptions, photographs, ingredients and pricing accurate. However:

• images may be illustrative
• presentation may vary
• ingredients may occasionally change
• availability may change without notice

8. Promotions and offers

Promotional offers may:

• have start and end dates
• apply only to certain products
• require a minimum spend
• be limited to particular customers
• exclude delivery fees or other charges
• not be used with another offer

9. Loyalty programme

Where available, customers may participate in the DarMisk loyalty programme. For example, the app may track eligible purchases toward a reward such as a free qualifying meal after the required number of eligible purchases.

Rewards:

• cannot normally be exchanged for cash
• may apply only to qualifying products
• may have an expiry date if clearly stated
• may not be transferred between accounts unless expressly permitted

10. Ratings

After an eligible completed order, you may be invited to provide a star rating. Ratings must reflect your genuine experience.

We may remove ratings where we reasonably believe they are fraudulent, abusive or unrelated to an actual order.

11. Cancellations and refunds

Once food preparation has started, cancellation may not always be possible. If you experience a problem with an order, contact DarMisk as soon as possible.

Refunds will be considered where appropriate, including where:

• an order was cancelled by the restaurant
• an item was unavailable
• an incorrect item was supplied
• or another significant issue occurred

12. Intellectual property

The DarMisk name, logo, app design, website content, photographs, graphics and other branding are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially exploit this content without permission.

13. Acceptable use

You must not use the app to:

• commit fraud
• interfere with the service
• attempt unauthorised access
• submit false information
• misuse promotions
• abuse restaurant staff, drivers or other users
• introduce malicious code
• or use the service unlawfully

14. Service availability

We aim to keep the DarMisk service available, but we cannot guarantee uninterrupted availability. The service may occasionally be unavailable because of:

• maintenance
• updates
• network failures
• third-party service interruptions
• or technical problems

15. Liability

Nothing in these terms excludes liability where it would be unlawful to do so.

To the extent permitted by law, DarMisk is not responsible for losses caused by circumstances outside our reasonable control or losses that were not reasonably foreseeable when you used the service.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

17. Changes to these terms

We may update these Terms & Conditions from time to time. Where changes are significant, we may notify users through the app or another appropriate method.

18. Governing law

These terms are governed by the laws applicable in the United Kingdom and, where relevant, the jurisdiction in which the DarMisk restaurant operates.

19. Contact us

For questions about these terms, orders, refunds or the DarMisk service, contact DarMisk Grill, 199 Lisburn Rd, Belfast BT9 7EJ — +44 7916 207644.